Credits FAQ#

General#

How do I get credits?#

Two options:

• A subscription plan that renews a credit pool monthly.
• A one-time prepaid plan that tops up a non-expiring credit balance.

See Plans and the pricing page.

How do I remove the watermark?#

The watermark is applied only on the free plan. Any paid plan removes it.

Does the free plan watermark every render?#

Yes. The watermark exists to prevent abuse from accounts created solely to consume free credits.

How many videos can I create?#

It depends on the duration of each video, its resolution, and whether AI assets are involved. See Credit consumption.

What happens when credits run out?#

Renders and AI generation fail with HTTP 400 and message Insufficient credits (or 401 You exceeded the quota … on POST /v2/movies). Top up to continue.

Where do I see my balance?#

In the Credits section of the dashboard.

Do prepaid credits expire?#

No.

Can I have both a subscription and prepaid credits?#

Yes. Subscription credits are deducted first, prepaid credits next.

Can I have more than one subscription?#

Yes. Each subscription renews independently.

Credit consumption#

How many credits does a 30-second 1080p video cost?#

30 credits (1 per second), excluding AI assets.

How many credits does a 30-second 4K video cost?#

120 credits — 4K renders cost 4 credits per second.

How are credits split between a subscription and prepaid balance?#

Subscription credits are used first, in order of earliest expiry. Prepaid credits are used afterwards.

Billing#

Can I cancel at any time?#

Yes. Cancellations take effect at the end of the current billing period. Cancel from the dashboard: Credits → Subscriptions → ⋯ → Change → Cancel subscription.

Are refunds available?#

No.

Can I upgrade or downgrade?#

Yes, at any time, from the same Subscriptions panel in the dashboard.

Are taxes included in the listed prices?#

No. Taxes are added at checkout depending on jurisdiction.

How do I get an invoice with my tax information?#

After purchase, the receipt email contains a link to the invoice. The invoice can be edited with the customer's tax details and downloaded.

What is Paddle? What is PayPro?#

JSON2Video uses Paddle and PayPro as merchants of record. They handle invoicing, tax compliance, and payment processing on behalf of JSON2Video. Charges appear on bank statements as Paddle.net* Json2video or PayPro Global. New subscriptions are handled by PayPro; legacy subscriptions remain on Paddle until renewal.