Frequently Asked Questions

Quotas

How many videos can I create?

This will depend on the length of your videos.
Your free or paid plan includes a quota of credits that you consume every time you create a new video. Learn more about how credits are consumed here.

What happens if I run out of credits?

If you are on a free plan, a pre-paid plan or a subscription plan, and you run out of credits you can buy a pre-paid plan and top up your account with more credits.

Do credits expire?

Pre-paid credits do not expire.

Subscription credits expire at the end of the monthly period.

Yearly plans are paid once a year, but the credits are still added month by month and expire at the end of each month.

Can I have pre-paid and subscription plans at the same time?

Yes, you can buy a subscription plan and a pre-paid plan at the same time. A usual use case is that you run out of credits of your subscription and you buy a pre-paid plan to top up your account with more credits until the new month starts.

If I have a subscription plan and I top up my account, how minutes are deducted?

In case you have at the same time a subscription plan and a pre-paid plan, the API will deduct the minutes from the subscription plan first, and if there aren't enough minutes, it will deduct the minutes from the pre-paid plan.

How many credits are deducted if I render 30 seconds videos?

If you render a 30 seconds video, the API will deduct 30 credits from your quota. That simple.

External text-to-speech or transcription services may incur additional costs. Learn more about how credits are consumed here.

Can I create images or videos with AI?

Plans include access to JSON2Video’s video editing, composition, template, subtitle, voiceover and rendering features. JSON2Video does not support natively AI image generation, AI video generation, avatar generation or face-swap.

How many credits are deducted if I render 4K videos?

The same as any other resolution: one credit per second of video. Example: A 4K 30 seconds video will deduct 30 credits from your quota.

Do free plan videos have a watermark?

Unfortunately some users abuse the free trial plans by creating multiple accounts and using the trial accounts for commercial purposes. This has forced us to add a watermark to the videos generated by the free plans.

Billing

Can I cancel at any time?

Yes, just cancel your subscription and you will not be billed again. You will be able to continue using the API until the end of the current period. On a yearly plan, the current period is the 12 months you have already paid: cancelling stops the renewal, but the remaining months are not refunded. Go to the Dashboard > Credits > Subscriptions to cancel your subscription.

Can you refund my payment if I'm not happy with the service?

We want you to be confident when trying JSON2Video. That's why we offer a refund under the following conditions:

  • Refunds are available only for your first payment.
  • You must request the refund within 24 hours of that first payment.
  • Refunds apply only if you have used less than 10% of your credits.
  • We do not provide refunds for subscription renewals or for any payments made after your first one (including additional top-ups).
  • The same conditions apply to yearly plans.

Can I upgrade at any time?

Yes, you can upgrade at any time by subscribing to another plan and using the same email address.

Are taxes included?

The prices stated above are taxes excluded.

About our payment partners

Who charges my card?

Invoicing, paying taxes and being compliant with all country laws is complex and expensive.

At JSON2Video, we prefer to focus our time in improving the API and the service, not wasting time with the paperwork. That's why we sell through payment partners that take care of all these details: PayPro Global for new purchases, and Paddle.com for older subscriptions.

Our customers pay to the payment partner, and the payment partner pays to us.

Why did I receive a charge from PayPro Global or Paddle?

As said above, our payment partner charges you the cost of your plan and then it pays to us. In your credit card transactions you will see something like PayPro Global or, for older subscriptions, Paddle.net* Json2video.