Frequently Asked Questions

Quotas

How many videos can I create?

JSON2Video can produce draft videos and final videos. Draft videos include a random watermark and are intended to test your scripts in your development phase. Final videos instead, do not have any watermark and are intended to publication. Depending on the subscription plan you can create more or less final and draft videos. Check the table above for details.

What happens if I run out of quota

If you subscribed for a monthly plan, you must wait to the first day of the month to get your quota refilled. If you can't wait, you can subscribe for an additional plan or upgrade your plan to one with more quota. In any case, please, contact our support team and let us know, we will do our best to help.

How I'm sure I'm consuming draft videos?

Make sure you are passing draft: true in your movie JSON. Please, check the API documentation regarding the draft property.

Billing

Can I cancel at any time?

Yes, just cancel your subscription and you will not be billed again. You will be able to continue using the API until the end of the current period. Send us a message and ask to cancel your subscription.

Can you refund my payment if I'm not happy with the service?

Yes. If you are unhappy with the API you can be refunded in the first 48h if you consumed less than 10% of your quota. Send us a message and ask to refund your subscription.

Can I upgrade at any time?

Yes, you can upgrade at any time by subscribing to another plan and using the same email address, or by sending us a message and we will take care of it.

About Paddle.com

What is Paddle?

Invoicing, paying taxes and being compliant with all country laws is complex and expensive.

At JSON2Video, we prefer to focus our time in improving the API and the service, not wasting time with the paperwork. That's why we partner with Paddle.com (our payment partner) that takes care of all these details.

Our customers pay to Paddle, and Paddle pays to us.

Why I received a charge from Paddle

As said above, Paddle charges you the subscription cost and then it pays to us. In your credit card transactions you will see something like Paddle.net* Json2video.